Terms of Service

These Terms of Service (the "Terms") are a binding agreement between you (and, if you use Instalent on behalf of an organisation, that organisation — "you" or "Customer") and Sacore AB, a company registered in Sweden ("Instalent", "we", "us", or "our"). By accessing or using Instalent, you agree to these Terms. If you do not agree, do not use the platform.

1. Definitions

• "Platform" / "Services" means the Instalent web application and all related features, including profile search, enrichment, project saving, and multi-channel outreach.
• "Customer Data" means data you submit, upload, select, save, or send through the Platform, and the content of messages you send.
• "Connected Account" means a third-party account (such as email, LinkedIn, or another messaging channel) you authorise Instalent to operate on your behalf.
• "Sourced Data" means professional profile and contact information surfaced through search or enrichment.
• "Policies" means the Sending Policy, Anti-Abuse Protection, Privacy Policy, and Data Processing Agreement, each incorporated into these Terms by reference.

2. The Service

Instalent helps users identify, organise, and engage professional profiles from third-party data sources, and run multi-channel outreach through accounts they connect. Search results are surfaced based on your inputs, and you may save selected results into projects. The Platform uses AI and several different automated components; the Services are made available on an "as is" and "as available" basis (see Section 12).

3. Eligibility and Accounts

You must be at least 18 and able to form a binding contract. You agree to provide accurate information, keep your credentials confidential, and accept responsibility for all activity under your account. You are responsible for your authorised users' compliance with these Terms.

4. Acceptable Use

You agree not to, and not to permit anyone to:

• violate any applicable law or regulation, or any third party's rights, including intellectual property and privacy rights;
• send spam, deceptive, harassing, or unsolicited messages, or otherwise breach the Sending Policy or Anti-Abuse Protection policies;
• introduce special-category personal data (such as health, ethnicity, religion, or political opinions) or any unlawfully obtained data into the Platform;
• reverse-engineer, scrape, resell, or misuse the Platform or its data sources, or exceed the access your plan provides; or
• interfere with, disrupt, or attempt to gain unauthorised access to the Platform or its security.

5. Multi-Channel Outreach Automation and Account Responsibility

Instalent provides outreach-automation features that operate through the Connected Accounts you authorise and act on your behalf. By enabling or using any automation feature, you acknowledge and agree that:

• You are solely responsible for how you configure and use the automation features, for the content of all messages sent, and for all activity carried out through your Connected Accounts.
• You are solely responsible for maintaining safe sending practices on every Connected Account — including appropriate rate limits, sending volumes, delays, pacing, and other safety measures — configured consistently with the policies, limits, and best practices of each underlying third-party platform.
• Newly created, un-warmed, or low-reputation accounts carry heightened risk. Sending at high frequency, or before an account is adequately warmed up and established, may cause the underlying platform to treat the activity as automated, which can result in restriction, suspension, or permanent banning of the account. You agree to use only properly warmed-up, established accounts and conservative limits.
• Accounts should not be operated across multiple automation tools. Running the same account through Instalent and another automation or outreach tool concurrently significantly increases the risk of restriction or banning by the underlying platform, and you assume all associated risk if you choose to do so.
• Instalent assumes no responsibility or liability for any restriction, throttling, suspension, ban, or loss of access, data, connections, or business opportunities affecting any Connected Account or third-party platform, however arising, including as a result of using our automation features.
• It is your responsibility to monitor your own automation activity and to ensure your usage complies with all applicable laws and with the terms, acceptable-use policies, and rate limits of every third-party platform you connect.

Important: automated outreach inherently carries the risk of account restriction on the underlying platforms, which are operated by third parties outside our control. You use these features at your own risk.

6. Connected Accounts

You authorise Instalent, acting through our integration partner Unipile, to access each Connected Account solely to operate the features you use, as configured in your settings. Your use of Connected Accounts is also subject to Unipile's terms and to the terms of the underlying platform, which you agree to comply with. You may disconnect any Connected Account at any time, which revokes our access. Neither Instalent nor Unipile is responsible or liable for any limit, restriction, suspension, or ban imposed on a Connected Account by the underlying platform as a result of your activity.

7. Your Data and Your Compliance Responsibilities

As between you and us, you retain all rights in your Customer Data, and you are solely responsible for it — including its accuracy and for ensuring it was lawfully obtained and may lawfully be processed and used for your purposes.

You are responsible for complying with all laws applicable to your use of the Platform, in every country from which you use it and into which you send messages — including data-protection law (such as the GDPR), electronic-communications and anti-spam law (such as CAN-SPAM and applicable consent and unsubscribe requirements), and employment and anti-discrimination law. You are responsible for establishing your own lawful basis (such as consent or legitimate interests) for contacting the people you reach and for honouring opt-out and data-subject requests directed to you.

We do not monitor, and are not responsible for verifying, the accuracy, safety, or legality of your Customer Data or of how you use the Platform. We may remove Customer Data or suspend access where we reasonably believe it breaches these Terms, the Policies, or the law, giving notice where practicable.

8. Data Protection

We process personal data as described in our Privacy Policy. Where we process personal data as a processor on your behalf (for example, when you run outreach campaigns or save profiles into your workspace), that processing is governed by our Data Processing Agreement, which forms part of these Terms.

9. Subscriptions and Billing

Some features require a paid subscription. By subscribing, you agree to the applicable fees, which are charged in advance and, unless stated otherwise, are non-refundable. Subscriptions renew automatically for successive terms unless cancelled before renewal. We may change pricing on notice effective from your next renewal.

10. Intellectual Property

The Platform, including all software, content, and infrastructure, is owned by Instalent and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform for your internal business purposes for the term of your subscription. You retain ownership of your Customer Data.

11. Third-Party Data and Sources

Sourced Data originates from third-party sources and providers. We do not control or guarantee the accuracy, completeness, or currency of Sourced Data, and you are responsible for evaluating and verifying any results before relying on or acting on them.

12. Warranties and Disclaimers

The Services are provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. Because the Platform uses AI and several different automated components, its outputs and availability cannot be guaranteed, and you should not rely on them as your sole basis for any decision. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that any result will be achieved. We are not responsible for delivery failures, delays, or limits arising from the internet, the underlying third-party platforms, or your Connected Accounts.

13. Limitation of Liability

To the fullest extent permitted by law:

• We will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, business, or business opportunities, however arising, even if advised of the possibility.
• Our total aggregate liability arising out of or relating to these Terms or the Services will not exceed the total fees you paid to us for the Services in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for gross negligence or wilful misconduct.

14. Indemnification

You agree to indemnify, defend, and hold harmless Instalent and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and costs (including reasonable legal fees) arising out of or related to: (a) your Customer Data; (b) your use of the Platform or your Connected Accounts; (c) your messages or outreach; or (d) your breach of these Terms, the Policies, or any applicable law. We will notify you of any such claim and may, at our option, participate in the defence.

15. Force Majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of God, war, civil unrest, strikes, failures of utilities or telecommunications, internet or hosting outages, acts or omissions of third-party platforms, or changes in law.

16. Suspension and Termination

We may suspend or terminate your access, with or without notice, for any breach of these Terms or the Policies, for non-payment, or where required by law or to protect the Platform, our users, or third parties. We may suspend immediately for serious or suspected abuse, security threats, or unlawful activity. On termination, your licence ends, prepaid fees are non-refundable except where required by law, and we will handle your data as described in the Privacy Policy and Data Processing Agreement.

17. Changes to These Terms

We may revise these Terms from time to time. Material changes will be posted here with an updated effective date and, where appropriate, notified to you. Continued use after changes take effect constitutes acceptance.

18. General

These Terms, together with the Policies, are the entire agreement between you and us regarding the Platform. If any provision is found unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger or sale. Our failure to enforce a provision is not a waiver. Notices to us should be sent to jon@instalent.io.

19. Governing Law and Disputes

These Terms are governed by the laws of Sweden, without regard to conflict-of-law rules. The courts of Stockholm, Sweden have exclusive jurisdiction over any dispute, except that we may seek injunctive relief in any competent court. Nothing in this section deprives a consumer of the protection of mandatory laws of their country of residence.

20. Contact

Questions about these Terms? Contact us at jon@instalent.io.