Anti-Abuse Protection

Instalent is committed to a safe, trustworthy platform for professional outreach. This policy describes the controls we provide to help you send responsibly and the steps we take against misuse. It forms part of our Terms of Service and works alongside our Sending Policy.

Important: the features described here are aids to help you use the platform responsibly and within the rules of the channels you connect — not guarantees. You remain solely responsible for your messages, for compliant use of each connected account, and for complying with each underlying platform's terms and limits, as set out in the Terms of Service and Sending Policy.

1. Sending Controls You Manage

The platform gives you controls to help you send at a sensible, platform-appropriate cadence:

• Configurable rate limits and daily caps per connected account, so you can keep volumes within limits you consider appropriate for each channel. You remain responsible for choosing safe, platform-appropriate limits.
• Scheduling and working hours, so you can send during the times you choose.
• Configurable pacing and delays between actions, so your sending follows a steady, considered cadence rather than large bursts.
• Account health indicators, which surface signals such as bounce or complaint rates so you can adjust your approach.

These controls help, but they cannot prevent a third-party platform from restricting an account, and using them does not shift responsibility for compliant sending away from you.

2. Monitoring for Misuse

To protect recipients, our users, and the platform, we may monitor activity for signs of misuse, such as unusually high volumes, high bounce or complaint rates, or patterns consistent with spam or fraud. We are not obliged to monitor all activity, and monitoring does not make us responsible for content you send.

3. Account Verification

To reduce fraud and abuse, we may require email verification, payment verification for paid plans, and additional verification for higher-volume use. Two-factor authentication is available to help you secure your account.

4. Content and Safety Screening

We may screen for, and act on, signals of prohibited content — including spam indicators, malicious or deceptive links, phishing, and content that breaches our Sending Policy. Screening is provided on a best-efforts basis and does not guarantee that all prohibited content will be detected or prevented; responsibility for the content you send remains with you.

5. Complaint Handling

We take abuse reports seriously. We aim to review reports within one business day, investigate as appropriate, and act on confirmed violations — including immediate suspension for severe cases. We may inform affected users of outcomes where appropriate.

6. Suppression and Do-Not-Contact

The platform supports suppression of recipients who unsubscribe, hard-bounce, or report a message, and honouring do-not-contact requests. You are responsible for honouring opt-out and do-not-contact requests as required by applicable law.

7. Industry Partners

We work with industry partners to support platform integrity, including email-reputation and feedback-loop services, anti-fraud and security providers, and our multi-channel communication integration partner, Unipile.

8. Enforcement Actions

Depending on the severity of a violation, we may take any of the following steps, in any order we consider appropriate:

• a warning and required policy review;
• temporary suspension;
• extended suspension pending corrective action;
• permanent termination without refund; and
• reporting to, and cooperation with, relevant authorities or platform providers.

We may suspend immediately, without prior notice, for serious or suspected abuse, security threats, or unlawful activity.

9. Appeals

If your account is suspended, we will, where practicable, tell you why. You may appeal within 7 days to jon@instalent.io with a clear explanation and any supporting information. We aim to decide appeals within 3–5 business days.

10. Reporting Abuse

To report spam or abuse from an Instalent user, email jon@instalent.io with the full message headers, sender details, and a description. We investigate all reports and aim to respond within one business day.

11. Updates

We may update this policy as threats and best practices evolve. The "Last updated" date above reflects the current version.

12. Contact

Questions about our anti-abuse measures? Contact our Trust & Safety team at jon@instalent.io.